PAYMENTS

  • The full fee or remainder of your full fee must be paid at the time of your appointment or prior to your appointment.

  • Bank transfer on the day is not accepted.

  • Please ensure you have the correct amount of cash or have arranged to pay in advance or your appointment will not go ahead.

  • Eftpos is not currently available.

EVENTS AND BRIDAL BOOKINGS

  • Your booking is not secure until we have responded to your request and have confirmed your appointment.

  • Your booking is not secure until you as a client have read and agreed to our Terms and Conditions and acknowledge that an appointment retainer fee may be payable to secure your booking.

  • To secure your booking on a particular date you may be required to pay a non-refundable appointment retainer fee.

  • This fee goes towards your final fee on the day and is a retainer to ensure that your date is kept free for you.

  • Your booking is not confirmed until this fee has been paid if requested.

  • Occasionally the makeup artist will not request the retainer fee until someone else requests that date, but you will be informed. Your date will be held without the fee if approved by the makeup artist.

  • You will receive an invoice for the retainer fee amount and can pay by bank transfer. The remaining fee must be paid up in full prior to or on the day in cash. Bank transfer on the day is not acceptable.

  • You can pay the full fee up front if you wish or pay the final amount owing in cash at the appointment. You will receive an email containing a link to the terms and conditions and payment options.

  • A bridal preview does not guarantee your wedding date is held. The artist will hold the date until the trial and then the appointment retainer fee must be paid to retain your wedding date.

BEHAVIOUR

The makeup artist may cancel an appointment at any time if they feel unsafe or if a client is behaving inappropriately. Your retainer fee will not be refunded.

BRIDAL PREVIEWS

  • A bridal preview is your chance to see if you work well together.

  • A bridal preview may result in you having two different eye makeup looks so is not advisable to do before an event or photoshoot.

  • The makeup artist may refuse any wedding booking based on your behaviour at the preview and whether or not they are able to satisfy your requirements.

  • In the rare even that the artist feels you are not a good fit, alternative artists will be suggested.

SATISFACTION

The artist will consult with the client during the process to achieve a satisfactory look.

Please be aware that if you bring in a photograph of a look you are hoping to achieve, the artist may not be able to replicate it. Using the exact same products, the look will appear different as everyone has different eye shapes, skin types, skin tones, face shapes etc. If you wish to bring in a photo, please keep this in mind. This applies especially to photos of other artists work.

At the conclusion of your makeup appointment, we strongly urge you to let us know if you have any requested changes or concerns, so we can ensure you are happy and feeling as good as possible. The artist will seek your feedback and make changes accordingly.

LATENESS, CANCELLATIONS & RESCHEDULING

NO-SHOWS

If you do not show up to your appointment you will be invoiced for the full fee. Gift vouchers will be also forfeited for no-shows.

CANCELLATIONS

  • If you need to cancel keep in mind that the artist has said no to other paid work in order to retain your booking.

  • If you cancel with less than 48 hours notice, you will be invoiced for the full fee.

  • If you cancel with more than 48 hours notice, but less than 30 days notice you will not receive your appointment retainer fee back.

  • The appointment retainer fee will not be refunded with less than 30 days notice of the cancellation.

  • Proof of notice may be requested, ensure you email katie@saarikko.com.au or phone 0466 577 051.

  • Appointments cancelled or changed with less than 30 days before the appointment will not be eligible for any return of appointment retainer fees.

RE-SCHEDULING

  • If you need to re-schedule please keep in mind that the artist has said no to other paid work in order to retain your booking.

  • Re-scheduling is treated as a cancellation. The retainer fee will not be refunded with less than 30 days notice.

  • As a freelancer we rely upon your reliability as you do ours. The artist will try to reschedule with you however cannot guarantee availability.

  • Re-scheduling will be dependent on the date and time, and whether the artist has an appointment available for you.

  • If there is no appropriate time to re-schedule the appointment retainer fee will not be refunded.

LATENESS

  • If you are running late please let the makeup artist know as soon as possible by phoning or texting 0466 577 051.

  • The artist will arrive 10 minutes early to set up the work station.

  • While we are understanding, often the makeup artist is booked back to back and lateness means they will arrive late to their next appointments which include pack up, driving time and set up.

  • If you are late and the makeup artist is required to stay after the allocated time for the appointment you will be invoiced $40 per half hour.

  • There is also the chance that the makeup artist will not be able to perform your makeup service if you are running late and the makeup artist has more appointments after you.

  • Your retainer will not be refunded and the full fee will be invoiced.

  • Your appointment cannot be extended due to lateness.

MAKEUP ARTIST CANCELLATIONS

As a freelancer sometimes unavoidable events occur like illness or injury that mean the makeup artist cannot perform your service. In this case the makeup artist will let you know as soon as possible. The makeup artist will attempt to find a replacement for your appointment but cannot guarantee this. Your retainer fee will be refunded.

ILLNESS AND CONTRAINDICATIONS

For the safety of the makeup artist, client and all other clients, the makeup artist may refuse to provide a makeup service if you are sick or have any of the following:

  • Bacteria, fungal, parasitic or viral infections (includes cold sores, conjunctivitis)

  • Recent treatments – injectables, IPL, laser or surgery

  • Known medical conditions or any allergies which may affect treatment.

These conditions must be disclosed to the makeup artist so appropriate action to avoid infection can be taken and a risk assessment can be performed.

In the event that illness prohibits your makeup service to be performed at the time of the appointment, the retainer fee will not be refunded.

COMMERCIAL BOOKINGS

  • Your booking request is considered a verbal or written agreement.

  • The makeup artist has turned down other work for your booking.

  • You will be invoiced upon completion of the booking.

  • Payment must be received within 14 days.

  • Cancellations within 48 hours notice will incur the full fee and you will be invoiced. Payment must be received within 14 days.

LESSON GIFT VOUCHERS

  • All bookings are subject to availability, bookings must be made well in advance.

  • Katie Saarikko is booked out on particular dates up to a year in advance.

  • No exchanges for cash available.

  • All bookings are limited to after 5pm, Mon to Friday and Saturdays and Sundays where available.

  • All vouchers must be used within 12 months of purchase date. Can be used over multiple sessions.

  • The lateness, cancellation and re-scheduling policies apply to vouchers.

  • Vouchers are for makeup lessons only.

LIABILITY

All products, brushes and tools used by Katie Saarikko are used and stored in line with the Infection Control Guidelines including sanitisation after every application. 

Products are used in accordance with the manufacturers’ guidelines. Clients will be asked whether or not they have any allergies or skin conditions. It is the responsibility of the client to inform the makeup artist Katie Saarikko of any conditions prior to the service. Allergies may occur in people that have had no prior reactions and the makeup artist is not liable for this.

A patch test can be performed to test products if requested by the client prior to the appointment. Client(s) or Agent(s) of client(s) agree to release the makeup artist, Katie Saarikko from liability for any complications due to allergic reactions. In the unlikely case that an allergy occurs, the client(s) must seek medical advice.

DOWNLOAD CLIENT CONSULTATION FORM

PRIVACY POLICY

PROTECTING YOUR PERSONAL INFORMATION

We recognise the importance of protecting the privacy of information collected about visitors to our web site, in particular information that is capable of identifying you ("personal information"). Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone.

This Internet Privacy Policy governs the manner in which your personal information, obtained through www.saarikko.com.au, will be dealt with. We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. The Internet Privacy Policy is in addition to any other terms and conditions applicable to www.saarikko.com.au.

Personal information about visitors is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia.

USE OF INFORMATION

Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose, unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the web site, data from Google's Interest-based advertising or 3rd-party audience data (such as age, gender and interests) with Google Analytics, that may contain personal information, are stored as archives for record-keeping and back-up purposes only.

DISCLOSURE

Apart from where you have consented or disclosure is necessary to achieve the purpose for which it was submitted, personal information may be disclosed in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure. We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

SECURITY

We strive to ensure the security, integrity and privacy of personal information submitted to our sites, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems. In addition, our employees and contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

COOKIES

Cookies are data that a web site transfers to an individual's hard drive for record-keeping purposes. Cookies, which are industry standard and are used by most web sites, including those operated by us, can facilitate a user's ongoing access to and use of a site. They allow us to customise the web site to your needs. If you do not want information collected through the use of Cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. But you should note that cookies may be necessary to provide you with some features of our on-line services.

We and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) together to report how our ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our site.

ACCESS TO INFORMATION

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, you may contact us to have the information corrected. In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

LINKS TO OTHER SITES

We provide links to businesses outside of our web sites, as well as to third party web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.

Further Privacy Information: For more information about privacy issues in Australia and protecting your privacy, visit the Australian Federal Privacy Commissioner's web site.http://www.privacy.gov.au/ We welcome your comments and feedback.

The makeup artist retains the right to cancel any appointment and return the retainer fee at any time, for any reason.