All bookings require a 50% appointment retainer fee which is non-refundable if the booking is cancelled or re-scheduled with less than 30 days notice. This fee ensures that the date you require is kept open and no other jobs are booked. 

You will also be required to sign and return a services contract.

The retainer is treated as credit towards your final booking cost.

You can pay the full fee up front if you wish or pay the final amount owing in cash at the appointment.

You will receive an email containing a link to the terms and conditions, payment options and a contract that you must complete. Your booking is not confirmed until the booking retainer fee and signed contract have been received.

You can sign your contract online using DocHub.


If you need to cancel or re-schedule please keep in mind that the artist has said no to other paid work in order to retain your booking. The retainer fee will not be refunded.

Cancellations when the artist has already left to travel to your appointment will incur the full amount of the booking and you will receive an invoice.

As a freelancer we rely upon your reliability as you do ours. The artist will try to reschedule with you however cannot guarantee availability.

Re-scheduling will be dependent on the date and time, and whether the artist has the appointment available for you.

Full terms & conditions

Download the Full Terms and Conditions for bookings with Katie Saarikko